Privacy Policy

At Queen City Custom Furnishings, located at 123 E Trade St, Charlotte, NC 28202, we value your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://queencitycustom.org or engage with our services. By using our site, you agree to these practices.

Information We Collect
We collect personal data such as your name, email, phone number, and project details when you submit a contact form or request a quote. We also gather non-personal data like IP addresses, browser types, and site usage patterns through cookies for analytics purposes.

How We Use Your Information
We use your data to respond to inquiries, provide quotes, schedule consultations, and improve our services. We may also send promotional emails about new designs or offers, which you can opt out of at any time via an unsubscribe link.

Disclosure of Information
We do not sell your personal information. However, we may share it with trusted partners (e.g., web hosting providers, payment processors) under strict confidentiality agreements to deliver our services. We may also disclose data if required by law or to protect our legal rights.

California Privacy Rights (CCPA)
Under the California Consumer Privacy Act (CCPA), California residents have the right to: (1) Know what personal data we collect, use, or disclose; (2) Request deletion of their data (subject to exceptions); (3) Opt out of data sales (we do not sell data); and (4) Not be discriminated against for exercising these rights. To make a request, email [email protected] with your details. We will verify your identity and respond within 45 days, with a possible 45-day extension if needed. You may also designate an authorized agent to submit requests on your behalf.

Cookies and Tracking
We use cookies for site functionality and analytics (e.g., Google Analytics with ID UA-12345678-1, Meta Pixel ID 987654321). You can manage cookies through your browser settings or by contacting us.

Data Security
We use SSL encryption, secure servers, and regular audits to protect your data. However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

Children’s Privacy
Our services are not intended for individuals under 16. We do not knowingly collect data from minors and will delete it upon discovery.

Data Retention
We retain your data for as long as necessary to fulfill our services or as required by law, typically up to 5 years for customer records.

International Transfers
Your data may be stored on servers outside the U.S. We ensure compliance with applicable data protection laws.

Changes to This Policy
We may update this policy as needed. Changes are effective upon posting, and we will notify you of significant updates via email or a site notice.

Contact Us
For questions or to exercise your rights, email [email protected] or call +1 (704) 555-0123.